Update a tracker artifact

Updating the information in tracker artifacts is one important way that project members can work together effectively.

When work has been done on a tracker item, or more information is needed, the project member to whom the item is assigned should update the item's status accordingly. Comments from other project members help the artifact's owner decide how to handle the work.

For example, when the work defined in the tracker item is completed, change its status from Open to Fixed.

Your tracker administrator may have set up workflow rules that constain your ability to do certain kinds of updates. For example, an administrator may have specified that only users with the "QA Engineer" role can change an artifact's status from Open to Closed.

A project manager might also change an artifact's priority, return it to the submitter for additional clarification, or assign it to a project member for resolution or action.

Generally, the project member to whom the tracker artifact is assigned will update the status. Any project member with the appropriate permissions can add comments.

Tip: Each comment in an artifact or task has a unique ID with its own URL. To link directly to a particular comment, copy that comment's URL and paste it into an email, a project page, or another comment. For example, to point to the third comment in artifact 12345, write artf12345#3 in your comment. (If the artifact or task you are linking to is on a different site, give the complete URL, like this: http://mysite.com/sf/go/task1234#3.)

Click Tracker in the project navigation bar.
On the list of project trackers, click the tracker artifact you want to update.
On the Artifact Details page, click Edit.
On the Edit Artifact Details page, make your changes and click Save.
Back on the Artifact Details page, change any other fields that need updating, and click Update.

All updates to the artifact are recorded in the Comments section of the Status or Comments tab.