Report a bug

You can report a bug in a CollabNet discussion forum or in the CollabNet support portal.

First check the release notes to see if your bug has been resolved or included in a recent Service Pack, or is already listed as a known issue.

If your organization has a CollabNet support contract, log into the CollabNet Support Portal and report the bug.
Whether you have a support contract or not, review the CollabNet discussion forum for the product. Someone there may have already reported the bug.
If the bug has not been reported, click Post new topic and describe the issue. If possible, include a description of the steps needed to trigger the behavior, and what the expected behavior should have been. Add any further information you can think of, such as:
- Whom does it affect?
  - Just you?
  - Multiple users?
  - All users?
- Where does the problem occur?
  - One project/tracker/artifact/forum/task/etc.?
  - Some projects/trackers/artifacts/forums/action/etc.?
  - Projects/trackers/artifacts/forums/action/etc. migrated from an earlier version?
  - All projects/trackers/artifacts/forums/action/etc.?
- What kind of account were you using?
  - A CollabNet TeamForge "admin" account?
  - A normal account?
- Which version of the software are you using?
- Which web browser and version you are using?
- How severe is the problem?
  1. Severe impact, loss of functionality across CollabNet TeamForge , data loss, or immediate impact to primary business plans or user base.
  2. Significant impact, isolated or limited loss of functionality, impact to a subset of users, and a workaround or avoidance mechanism is available.
  3. Impact is low or minor, a workaround exists, or the loss of functionality has no significant impact on most users' daily use.
  4. Little or no impact or loss of functionality to the majority of users.